What Is The Obligation When You Win The World Travel Award For Excellence In Travel?

Dear Reader and Friend

The other day on my flight to Guadalajara I read an article about “Mexicana”: The Best Airline in Mexico and Central America.”

And further on it stats, “Recognition is among the best types of feed back that people and organizations can receive – and it is even better when experts are the ones noting the effort and passion that goes into our work.”

Let me ask you a question, “Wasn’t the world travel awards” created to recognize and celebrate excellence in travel.

I sometimes get confused about the word “excellence.”

What means excellence?

Is this word misleading in Latin America or are the patterns for excellence different than in any other part of the world. Or maybe people are not aware what excellence in travel means. Doesn’t mean to be “excellent” improving yourself constantly in your organization or business? Is apologizing to people not part of being excellent or is that a strange word for organizations in Latin America. Has a human creature no value – is a human creature part of a package, without value.

Why don’t experts use more often the travel service provided from award winning organization? Why can’t an organization and it doesn’t matter how big it is apologize and explain to their customers what happened? Is the word apologizing so difficult to pronounce?

Is the system so complicated to manage or are the people (employees) are insufficiently trained? It is ridiculous how sometimes excuses are made only to say something. You know it seems to me that the people open only their mouth to say something and to see if the listener is satisfied but on the other hand they get upset if you ask them something different they have no reply for it.

This day there have been cancelled two flights, first explanation – “fork” in Guadalajara. Why isn’t it possible to say it in the first time, why do you have to investigate what happened? Secondly they tell you the system failed because we where waiting almost an hour in the plane to take off.

You know it is easy to say the system failed. But as everybody knows a system doesn’t fail unless you have a power failure. A system only fails when it is managed incorrectly - that means human failure.

Isn’t it human to offer something to your customers after waiting 3 to 4 hours in the airport or is it normal to leave them all on their own. I understand that people are treated unfair in Latin countries mostly from all big organizations. But is that a reason to be quiet?

Is the problem in those countries lack of competence or is it just from the CEOs and managers because you have to use the service anyhow because you don’t have much Joyce because there are not many companies to choose from either.

In my opinion we should be more selective when giving our votes for awards. And the fact alone that you win a price doesn’t mean that one can rest on one’s laurels no, it means that you have to work harder to improve yourself as a company. We are human beings and make all mistakes but is that a reason to treat others inhuman?

In today’s economic situation every entrepreneur cares about his customers and treats them well, because he knows that he will loose them otherwise. Isn’t that a good reason to start with?
Respect and care your customers the way you like to be respected and cared.

To get the merit of the world travel awards for excellence in travel…a lot has to be done.

I like the slogan of the Hampton Inn Hotels, “if you are not 100% satisfied we don’t expect you to pay.”

Dear Friend, I never had to test it for real because I had never to complain – but I tell you this is excellence in travel.

Regards,

Anton

P.S. Maybe you can help me in getting my doubts off of my mind. I really appreciated your comment.